When calling some company to get something done, you usually get a mechanical voice recording right off the bat. Then you touch-tone one number after another till the computer generated robot voice tells you to hold until a customer service representative takes the line. Often enough, you may hear the lilt of a Calcutta accent, but don’t be surprised if in the near future, someone with a Nicaraguan accent takes your call.

Nicaragua is positioning itself to enter into the world market of call centers because of its natural resource of bilingual people and the lower wages they will receive compared to other countries in the region that have already broken into this market, like Costa Rica and Panama. On the plus side for investors in such enterprises is that they may be able to take advantage of the tax exemptions available under the free trade zone legislation.